Below are the list of core modules for Level 5 Diploma courses.

The Business Environment

In this module, learners will:

  • Understand the significance of the environment on business activity.
  • Understand the structure and organisation of business.
  • Understand the competitive and political environment facing businesses.
  • Understand the impact of the macro-economic environment on business.
  • Understand the influence of the global economy on business.
  • Understand the impact of socio-cultural influences and technology on business decisions.

Business Law

In this module, learners will:

  • Understand the main sources and types of law.
  • Understand the different types of business organisation.
  • Understand the essential elements of a contract.
  • Understand the law on discharge and breach of a contract.
  • Know and understand the legal rules in relation to agency.
  • Know the legal rules in relation to the areas of employment law identified.

Economics for Business

In this module, learners will:

  • Understand the nature of economic resources and that their finite supply creates the need for business organisations to make choices.
  • Understand the concept of market equilibrium and be able to use supply and demand analysis to examine how price is established within a market.
  • Understand the concepts of elasticity of demand and supply and their application within the business decision-making process.
  • Understand the economic theory of costs, the distinction between short-run and long-run costs, economies and diseconomies of scale, and their application to business.
  • Understand the nature and characteristics of different market structures and how these structures affect business conduct and performance.
  • Understand the role and importance of the banking and finance sector to the successful operation of a business.
  • Understand the impact of international free trade and the use of alternative exchange rate regimes upon business performance.

Employment Relations

In this module, learners will:

  • Understand the nature of the employment relationship and the forms that employment relationships take.
  • Understand the roles of the ‘players’ in employment relations, such as employers, employees, trade unions, the state and international bodies.
  • Understand the methods by which employment relations decisions are made and implemented.
  • Understand the legal background to employment relations.
  • Understand the differences between employment relations in unionised and non-unionised sectors of employment.
  • Understand the nature of co-operation and conflict in employment relations.
  • Understand the skills of negotiation in employment relations.
  • Understand current issues in employment relations.

Financial Accounting

In this module, learners will:

  • Understand the framework of financial accounting.
  • Know how to prepare and present the financial statements of companies in accordance with internationally generally accepted accounting practice (IGAAP) under International Financial Reporting Standards.
  • Know how to prepare Statements of Comprehensive Income, Statements of Financial Position, Statement of Changes in Equity, and Statements of Cash Flows.
  • Know how to analyse and interpret financial statements for a range of users.
  • Know how to prepare and present consolidated financial statements in accordance with IGAAP.
  • Understand the capital structure and gearing of a business.

Human Resource Development

In this module, learners will:

  • Understand the role of human resource development within organisations.
  • Be able to critically analyse learning and development theory.
  • Understand the organisational factors that influence learning and development.
  • Know how to develop an effective performance management programme.
  • Understand the importance of human resource development.
  • Understand the purposes, relevance and value of specific management development initiatives and programmes.

Human Resource Management

In this module, learners will:

  • Understand the importance of a professional approach to HRM as an essential means for optimising the performance and commitment of an organisation’s employees.
  • Understand the role of effective and efficient people resourcing (HR planning, recruitment and selection) in securing a workforce with the requisite knowledge, skills and attitudes, enabling them to contribute to organisational goals.
  • Understand the theory and practice related to the full range of HRM functions (learning, performance management, reward/recognition and employee relations).
  • Understand the content and significance of key developments in the HRM arena, especially High Performance Working (HPW), employee ‘engagement’, employer branding, and self-managed learning.

Marketing Information Systems

In this module, learners will:

  • Understand the nature, role and strategic value of marketing information in all types of business operations.
  • Know how to identify and obtain the informational requirements for marketing management, planning and control.
  • Understand the internal documentary system of a marketing information system.
  • Understand the marketing intelligence system of a marketing information system.
  • Understand the market research component of a marketing information system.
  • Understand the marketing analytical system of a marketing information system.
  • Understand the applications of marketing information systems in a wide range of organisational functions.
  • Understand international/multinational/global marketing information systems.

Marketing Policy, Planning and Communication

In this module, learners will:

  • Understand the creative nature of marketing and know how to evaluate the role and value of marketing in a variety of business contexts.
  • Understand the marketing mix concept (7Ps) and its role in the formulation of an integrated marketing plan in both domestic and international markets.
  • Know how to formulate and evaluate marketing plans at domestic and international levels.
  • Understand the role of information and research in marketing decision making and the influence technology has had on these activities in recent years.
  • Understand the macro and micro environmental factors affecting marketing decisions and how to conduct environmental scanning and external audits.
  • Understand consumer and organisational buyer behaviour and the main influences at individual, household and organisational level.
  • Understand segmentation targeting and positioning tools and techniques and be able to develop and implement STP strategies in an appropriate and creative manner.

Organisational Behaviour

In this module, learners will:

  • Understand the importance of organisational behaviour in successfully managing a dynamic environment.
  • Understand the individual’s contribution to organisational behaviour and performance by recognising the importance of personality, perception, attitudes and learning.
  • Understand motivation, the various content and process theories and their implications for management, and job re-design approaches to improve motivation.
  • Understand about job satisfaction and its relationship to job performance together with stress, frustration reactions and the necessary management action to overcome them.
  • Understand the nature, skills, significance and effectiveness of groups in organisations.
  • Understand leadership theories and examine the key variables that determine the effectiveness of leadership in practice.
  • Understand the nature of conflict and various approaches to securing conflict resolution.
  • Understand formal and informal communication processes and networks, and examine the potential barriers to effective communication.

People Planning and Resourcing

In this module, learners will:

  • Understand the principles behind the design, implementation and review of people (human resource) plans.
  • Know how to identify and take account of all the relevant internal factors when designing the people plan.
  • Know how to identify and take account of all the relevant external factors when designing the people plan.
  • Understand the major approaches to people resourcing used by organisations in the modern world.
  • Understand what is involved in recruitment and selection, including all relevant ethical/legal and professional aspects and methods for evaluating the effectiveness of recruitment and selection systems.
  • Understand the processes and activities which together comprise systematic, cost-effective recruitment and selection.
  • Understand systematic and businesslike methods for encouraging employee retention and managing employee departures (through voluntary turnover, retirement, redundancy or dismissal).
  • Know how to create and apply an ’employer of choice’ or ’employer brand’ strategy and process platform.

Principles of Marketing

In this module, learners will:

  • Understand marketing’s importance for business managers in a competitive context.
  • Understand marketing orientation and how it is developed in organisations.
  • Understand the purpose and role of the marketing function in organisations.
  • Understand what is meant by the marketing mix and its elements in goods and services settings.
  • Understand the broad categories of the market and the development of practical marketing approaches in each.
  • Understand market segmentation, targeting and product positioning and their implications for marketing practice.

Quantitative Methods for Business

In this module, learners will:

  • Understand different types of numerical data and different data collection processes, and be able to present data effectively for users in business and management.
  • Understand the basic concepts of probability and probability distributions, and their applications in business and management.
  • Understand how to apply statistical methods to investigate inter-relationships between, and patterns in, business variables.
  • Understand how statistics and mathematics can be applied in the solution of economic and business problems.

Sales Management

In this module, learners will:

  • Understand the role of the sales manager and the qualities and skills required.
  • Understand how to define and set objectives and measure performance.
  • Understand the importance of training and coaching for both the team and individuals.
  • Understand motivation and team building.
  • Understand sales initiatives, campaigns and incentive schemes.
  • Understand the key techniques of negotiation.

Travel, Tourism and Hospitality

In this module, learners will:

  • Understand the evolution and development of tourism.
  • Understand the different forms of tourism demand and the factors affecting demand for tourism.
  • Understand the concept of tourism supply and understand how different sectors work together in the tourism supply chain.
  • Understand the economic, socio-cultural and environmental impacts of tourism.
  • Understand the principles of sustainable tourism and the tourism planning process.
  • Understand the role of tourism forecasting and understand current and future trends in tourism.

Managing the Customer Relationship

In this module, learners will:

  • Understand the contribution Customer Service makes to achieving organisational objectives..
  • Know how to improve customer service performance in an organisation.
  • Know how to manage the customer interface.
  • Know how to improve customer service levels in specific contextual settings.
  • Understand the role and impact of front-line staff in the delivery of customer service.

IT in Hospitality and Tourism Operations

In this module, learners will:

  • Understand the role and impact of front-line staff in the delivery of customer service.
  • Understand the uses and impact of ICT in all TTH related operations, such as the accommodation, restaurant, travel, transport and attractions sectors.
  • Understand the varied uses and impacts of ICT for individual business, destination and national tourism marketing.
  • Understand the impact of ICT on the travel, tourism and hospitality distribution chain in relation to consumers, intermediaries and other service providers.
  • Understand the impact of ICT on consumer behaviour and the service encounter.
  • Understand the use of social networking and other informal ICT systems in tourism marketing and information sharing.
  • Understand the potential further applications of new and emerging information technologies within the tourism sector.

Travel, Tourism and Hospitality Operations

In this module, learners will:

  • Understand the key features of operations management in travel, tourism and hospitality businesses.
  • Understand the role operating systems in travel, tourism and hospitality play in delivering service to customers.
  • Understand the role of evolving technologies, in particular, ICT in the development of operational systems in travel, tourism and hospitality.
  • Understand the key features of services and their implications for operations in travel, tourism and hospitality.
  • Understand the role of customer feedback in enhancing services and operations in travel, tourism and hospitality.
  • Understand how the concept of standardisation, in particular McDonaldisation, impacts on operations, service and consumer satisfaction in travel, tourism and hospitality.
  • Understand the role of front-line staff in travel, tourism and hospitality operations.
  • Understand the health and safety issues in the management of TTH operations from the perspective of both employees and guests.